Returns and refunds policy
Returns and refunds (Individual customers)
We are sure you’ll be delighted with any book you purchase through Cornerhouse Publications. If you do need to cancel your order you can do so within 7 days. Please contact firstname.lastname@example.org.
If for any reason you don’t want to keep the book when it arrives, please return it within 7 days of receipt. Please contact email@example.com if you are returning an item.
Replacements or refunds may be given at the discretion of the management. The address for returns is:
Cornerhouse Online Bookstore Returns, NBN International, Airport Business Centre (ABC), 10 Thornbury Road, Plymouth, PL6 7PP, England
If the item is damaged in transit, or incorrectly supplied, we will refund the cost of postage. In all other cases, you’ll need to cover the cost of returning the item. We recommend you obtain proof of postage (free from the Post Office) as we cannot accept responsibility for items lost in the post.
Returns (Trade customers)
Returns by permission only. For returns authorisation, please contact firstname.lastname@example.org
In case of damage, defect or dispatch error please contact email@example.com
Authorised returns must be sent to:
Cornerhouse Returns, NBN International, Airport Business Centre (ABC), 10 Thornbury Road, Plymouth, PL6 7PP, England
Please note that returns sent to Cornerhouse’s Manchester address will not be accepted.
If you’re unsure about any part of the ordering, delivery or returns process, please get in touch with us by email at firstname.lastname@example.org or call +44 (0)161 212 3466/68 for help and advice.